Terms of Purchase

Last Updated: November 10, 2026

Welcome to axmilo!

These Terms of Purchase explain the conditions that apply when you purchase products through the axmilo online store. They are intended to help customers understand the purchasing process, payment requirements, order confirmation, shipping arrangements, cancellations, returns, refunds, and other transaction-related matters.

The axmilo online store is operated by Shaanxi Wangxin Borun Technology Co., Ltd.

Throughout these Terms, "axmilo," "we," "us," and "our" refer to the brand and the company operating this online store. "You" and "your" refer to customers who visit our store or purchase products through our website.

By submitting an order, you acknowledge that you have reviewed and understood these Terms, subject to any mandatory rights and protections available under applicable law.

1. Company and Store Information

The axmilo online store is operated by the following company:

Brand Name: axmilo

Legal Company Name: Shaanxi Wangxin Borun Technology Co., Ltd.

Customer Support Email: service@axmilo.com

Business Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G181, China.

For assistance with purchases, payment inquiries, order information, delivery issues, returns, or refunds, customers may contact us using the information above.

2. Product Listings and Information

We aim to provide clear and useful information about the products available through our online store.

Product listings may include descriptions, photographs, specifications, available options, prices, and other relevant details.

Before completing a purchase, customers are encouraged to review the product information carefully and confirm that their selected items meet their expectations.

Please be aware that:

• Product images may show minor visual differences due to lighting, photography, or individual screen settings.

• Product specifications and descriptions may be updated when necessary.

• Available product options may change over time.

• Certain products may become unavailable without prior notice.

• Occasional errors or omissions in product information may occur.

Although we make reasonable efforts to maintain accurate product listings, we cannot guarantee that all products and options will remain available at all times.

If a product becomes unavailable after an order has been submitted, we will contact the affected customer to discuss an appropriate resolution.

3. Product Prices and Shipping Charges

The prices applicable to your purchase and any corresponding shipping fees will be displayed during the shopping and checkout process.

Our current shipping arrangements are as follows:

Free Shipping

• Shipping Fee: Free.

• Eligible Order Amount: $39.00 and above.

• Estimated Delivery Time: 10–15 business days.

Standard Shipping

• Shipping Fee: $4.99.

• Eligible Order Amount: $0.00–$38.99.

• Estimated Delivery Time: 10–15 business days.

Both shipping options apply to all products, subject to the applicable delivery destination and checkout conditions.

The applicable shipping method and charge will be determined according to your order details and delivery information.

Before submitting payment, please review:

• Selected products and quantities.

• Product prices.

• Applicable shipping charges.

• Available delivery options.

• Any applicable taxes or additional charges displayed at checkout.

• The final amount payable.

The final amount presented during checkout should be carefully reviewed before completing your purchase.

If a significant pricing or product information error is identified, we reserve the right to review the affected transaction and contact the customer to arrange an appropriate resolution, subject to applicable law.

4. Payment Methods and Authorization

Available payment methods will be displayed during checkout.

Customers must select an available payment option and provide the information required to complete the transaction.

By proceeding with payment, you confirm that:

• You are legally authorized to use the selected payment method.

• All payment information you provide is accurate and complete.

• You authorize the relevant payment provider to process the transaction.

• You agree to pay the total amount displayed during checkout.

• You understand that payment transactions may be subject to verification and security procedures.

Payment must be successfully processed or confirmed before an order proceeds through our standard fulfillment procedures.

If a payment is declined, unsuccessful, or cannot be verified, the order may not be completed.

Payment processing is handled through the applicable payment service providers and may be subject to their own terms, security requirements, and verification procedures.

If you encounter a payment problem, please contact our customer support team for assistance.

5. Order Placement and Confirmation

When you complete the checkout process, you submit an order request for the products selected in your shopping cart.

After successfully submitting an order, you may receive an order confirmation through the email address provided during checkout.

We recommend reviewing your order information carefully, including:

• Product names and descriptions.

• Selected product options.

• Ordered quantities.

• Contact details.

• Delivery address.

• Payment information.

• Applicable shipping charges.

• Total purchase amount.

An order confirmation indicates that your order information has been received.

Orders remain subject to successful payment confirmation, product availability, and applicable order verification and fulfillment procedures.

We may contact you if additional information is necessary to process your purchase.

If an order cannot be fulfilled because of product unavailability, payment issues, significant pricing errors, or suspected fraudulent activity, we will review the circumstances and notify the affected customer regarding an appropriate resolution.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.

6. Order Processing and Preparation

After an order has been submitted and payment has been confirmed, it will proceed through the applicable order verification and fulfillment procedures.

Order preparation may involve:

• Reviewing the submitted purchase information.

• Checking product availability.

• Verifying relevant order details.

• Preparing the purchased items for dispatch.

• Arranging shipment through the applicable delivery service.

Please understand that order processing and shipping transit are separate stages.

Our current store settings specify an estimated delivery period of 10–15 business days but do not establish a separate fixed order processing period.

We therefore do not guarantee a specific dispatch date unless one has been expressly confirmed.

If you have questions about your order's progress, please contact our customer support team with your order number.

7. Shipping Methods and Delivery Conditions

axmilo currently offers two shipping options for eligible purchases.

Free Shipping

• Available for orders of $39.00 and above.

• Shipping Fee: Free.

• Estimated Delivery Time: 10–15 business days.

Standard Shipping

• Available for orders between $0.00 and $38.99.

• Shipping Fee: $4.99.

• Estimated Delivery Time: 10–15 business days.

Both shipping methods apply to all products, subject to the applicable delivery destination and checkout conditions.

The available shipping options and corresponding charges will be displayed during checkout before payment is completed.

The stated delivery periods are estimates and are not guaranteed arrival dates.

Actual delivery may be affected by:

• The destination of the shipment.

• Transportation and logistics arrangements.

• Shipping carrier operations.

• Public holidays and peak shipping periods.

• Weather conditions.

• Unexpected delivery interruptions.

• Other circumstances beyond our reasonable control.

Customers should refer to our Shipping Policy for additional information about delivery arrangements and shipment tracking.

8. Shipping Address and Delivery Information

Customers are responsible for entering accurate and complete delivery information when placing an order.

Before submitting your purchase, please verify:

• Recipient's full name.

• Street address.

• Apartment, room, or unit number, where applicable.

• City and postal code.

• Contact information.

• Additional delivery instructions, where required.

If you discover an error in your delivery information after submitting an order, please contact us immediately.

We will review the current order status and determine whether the requested correction can still be accommodated.

Please note that changes to delivery information cannot be guaranteed once an order has entered processing or has been dispatched.

Providing accurate delivery information helps reduce the risk of shipment problems and unsuccessful deliveries.

9. Order Changes and Cancellation Requests

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

The possibility of accommodating a request depends on the current processing and shipping status of the order.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible through our standard procedures.

If an order has already been shipped, you may submit a return request according to our Return & Refund Policy.

If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

We recommend checking your selected products, quantities, contact information, and delivery address before submitting payment.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

10. Return Eligibility and Conditions

We understand that customers may occasionally need to return a purchased product.

Eligible purchases may be returned within 30 calendar days after the delivery date.

For standard returns based on personal preference, products should generally satisfy the following conditions:

• Products should be unused and unworn, where applicable.

• Items should remain in their original condition.

• Original packaging, tags, accessories, and included components should be retained and returned where reasonably available.

• Products should not show signs of damage, alteration, washing, or misuse after delivery.

• A valid order number or proof of purchase should be provided.

Return requests will be reviewed according to the product's condition and the reason for the return.

These standard condition requirements do not limit applicable consumer rights concerning damaged, defective, incorrect, or materially misdescribed products.

Customers should contact our customer support team before returning any product.

11. Return Request Procedures

All return requests must be submitted to our customer support team before a product is shipped back.

To initiate a return, please contact:

Email: service@axmilo.com

Please include the following information:

• Your full name.

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• The reason for your request.

• Relevant photographs or videos, where applicable.

Our team will review the submitted information and provide the applicable return instructions.

Please wait for return confirmation and the designated return destination before arranging shipment.

The business address displayed on our Contact Us page is intended for company identification and general business correspondence. It is not necessarily the designated return shipping address.

12. Return Shipping Responsibilities

Return shipping expenses depend on the circumstances and reason for the return.

12.1 Personal Preference Returns

If you wish to return a product because you have changed your mind, selected an unsuitable option, no longer need the item, or have another personal preference-related reason, you will generally be responsible for the applicable return shipping costs.

For these returns:

• Customers arrange the return shipment.

• Customers pay the applicable return shipping charges.

• We recommend using a shipping service that provides tracking information.

• Customers should retain the shipping receipt and tracking details until the return has been completed.

12.2 Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact our customer support team with your order details and supporting evidence, where available.

Our team will review the circumstances and determine the appropriate resolution.

If a return is required because of an error on our part or a qualifying product issue, axmilo will cover the applicable return shipping costs.

Customers will not be required to pay applicable return shipping expenses resulting from an error on our part.

13. Refund Eligibility and Processing

Once a returned product has been received, our team will inspect its condition and review the applicable return request.

If the refund is approved, the following arrangements generally apply:

• Refunds will be issued to the original payment method used for the purchase.

• Approved refunds will generally be processed within 5–10 business days after the returned product has been received and inspected.

• The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Please understand that our refund processing period and the time required for your financial institution to post the funds are separate.

If your refund does not appear after the expected processing period, we recommend contacting your bank or payment provider first.

If you require further assistance, please contact our customer support team with your order number.

14. Exchanges and Product Replacements

Customers who wish to exchange a purchased product for another available option should contact our customer support team before returning the original item.

Exchange requests are subject to review and product availability.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement.

If an exchange or replacement is necessary because you received an incorrect, damaged, or defective product, our team will review the circumstances and explain the available resolution.

Where the issue results from an error on our part, axmilo will cover the applicable return shipping costs.

Please do not send products back until you have received confirmation and the relevant return instructions from our customer support team.

15. Damaged, Defective, or Incorrect Orders

We make reasonable efforts to ensure that purchased products are prepared and delivered according to the relevant order information.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team as soon as reasonably possible.

To help us investigate the issue, please provide:

• Your order number.

• The affected product's name or description.

• A clear explanation of the problem.

• Photographs or videos showing the issue, where available.

• Photographs of the original packaging, if relevant.

Our team will review the information and explain the appropriate next steps.

Depending on the circumstances and applicable consumer protection requirements, an appropriate resolution may include:

• A replacement product.

• An authorized return.

• A refund.

• Another suitable remedy.

If a return is required because of an error on our part or a qualifying product issue, axmilo will cover the applicable return shipping costs.

16. Refunds for Accepted Order Cancellations

If an order cancellation request is accepted after payment has been collected, the applicable refund will generally be returned to the original payment method.

The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.

If an order cannot be completed because of an issue attributable to our business, we will review the circumstances and arrange an appropriate resolution, including a refund where applicable.

17. Customer Responsibilities

When purchasing products through axmilo, customers are expected to:

• Provide accurate contact and delivery information.

• Review product descriptions and specifications before purchasing.

• Confirm selected products, options, and quantities.

• Use an authorized payment method.

• Check the final purchase amount during checkout.

• Contact our team promptly if an order-related issue arises.

• Follow the applicable procedures for cancellations, returns, exchanges, and refunds.

• Retain relevant order confirmations and purchase records.

Providing complete information and following the applicable procedures helps us handle purchasing and after-sales requests more efficiently.

18. Third-Party Payment and Delivery Services

We may work with independent third-party providers to support payment processing, shipment arrangements, delivery tracking, and other purchase-related activities.

These providers may operate under their own terms, conditions, security procedures, and privacy policies.

Payment confirmation, transaction processing, and shipment tracking may depend on the availability and operation of these external services.

If you experience a problem involving payment or delivery, please contact our customer support team so that we can review the available information and assist you.

19. Personal Information and Purchase Records

Information submitted during checkout and throughout the purchasing process may be used to:

• Process and manage orders.

• Verify payment transactions.

• Arrange product fulfillment.

• Coordinate shipping and delivery.

• Communicate purchase-related updates.

• Provide customer support.

• Handle returns, exchanges, and refunds.

• Maintain relevant business and transaction records.

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

We encourage customers to review that policy to understand how their personal information is handled.

20. Changes to These Terms

We may revise these Terms of Purchase when necessary to reflect changes in our purchasing procedures, product offerings, payment arrangements, shipping services, business operations, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

We encourage customers to review these Terms periodically before completing a purchase.

Changes will be applied in accordance with applicable laws and will not remove mandatory rights or obligations relating to transactions already completed.

21. Consumer Protection and Legal Rights

These Terms of Purchase are intended to operate in accordance with applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer protection rights, statutory warranties, or legal remedies available to customers under applicable law.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Customers retain any rights that cannot legally be waived or restricted through these Terms.

22. Contact Information

If you have questions about these Terms of Purchase, an existing order, payment, delivery, cancellation, return, or refund, please contact our customer support team.

Our official business information is listed below:

Brand Name: axmilo

Legal Company Name: Shaanxi Wangxin Borun Technology Co., Ltd.

Customer Support Email: service@axmilo.com

Business Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G181, China.

When contacting us about an existing purchase, please include your order number and the email address used during checkout.

Thank you for choosing axmilo. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.