Shipping Policy

Last Updated: November 10, 2026

At axmilo, we understand that reliable delivery is an important part of a satisfying online shopping experience. We aim to make our shipping arrangements clear and straightforward so that customers can better understand the available delivery options before completing a purchase.

This Shipping Policy explains our shipping methods, delivery charges, estimated delivery periods, order preparation, shipment tracking, and procedures for handling delivery-related concerns.

Please review the following information before placing your order.

1. Shipping Availability

axmilo provides delivery services to destinations supported by our current shipping arrangements.

Available delivery locations depend on the shipping coverage configured for our online store.

When placing an order, please enter your complete delivery address during checkout to determine whether shipping is available for your location.

The available delivery methods and corresponding charges will be displayed before payment is completed.

If a particular destination is not supported by our current shipping arrangements, the relevant delivery options may not appear during checkout.

Customers are responsible for providing accurate and complete delivery information when submitting an order.

2. Available Shipping Methods and Fees

We currently provide two shipping options for eligible purchases. Both methods apply to all products in our store, subject to the applicable delivery destination and checkout conditions.

Free Shipping

  • Shipping Fee: Free.

  • Eligible Order Amount: $39.00 and above.

  • Estimated Delivery Time: 10–15 business days.

Orders with a total eligible product value of $39.00 or more qualify for free shipping under our current shipping settings.

Standard Shipping

  • Shipping Fee: $4.99.

  • Eligible Order Amount: $0.00–$38.99.

  • Estimated Delivery Time: 10–15 business days.

For eligible purchases within this order value range, a Standard Shipping charge of $4.99 applies.

The applicable shipping option will be determined according to your order details and delivery destination.

Please review the final order amount and shipping information displayed during checkout before completing your purchase.

3. Estimated Delivery Time

The current estimated delivery periods for our available shipping methods are:

Free Shipping

  • Estimated Delivery: 10–15 business days.

Standard Shipping

  • Estimated Delivery: 10–15 business days.

These timeframes reflect the delivery estimates currently displayed in our online store.

Actual delivery times may vary depending on several circumstances, including:

  • The destination of the shipment.

  • Transportation and logistics arrangements.

  • Shipping carrier operations.

  • Public holidays and peak shipping periods.

  • Weather conditions.

  • Unexpected transportation interruptions.

  • Other circumstances beyond our reasonable control.

Please note that the stated delivery periods are estimates rather than guaranteed arrival dates.

Order processing and shipping transit are separate stages. Any applicable preparation time should be considered separately unless otherwise stated.

4. Order Processing and Shipment Preparation

After an order has been submitted and payment has been confirmed, it will proceed through the applicable order verification and fulfillment procedures.

Depending on the order, preparation may include:

  • Reviewing purchase information.

  • Confirming product availability.

  • Checking relevant order details.

  • Preparing items for dispatch.

  • Arranging shipment through the applicable delivery service.

Our current store settings specify an estimated delivery period of 10–15 business days but do not establish a separate fixed order processing period.

We therefore do not promise a specific dispatch date unless one has been expressly confirmed.

Once your order has been dispatched and tracking information becomes available, relevant shipment details may be provided through our available order notification system or by email.

If you have questions about an order that has not yet been dispatched, please contact our customer support team.

5. Shipment Tracking

We understand that customers want to stay informed about the progress of their purchases.

When tracking information becomes available after dispatch, you may use the provided details to follow your shipment.

Please allow some time for the carrier's tracking system to register the shipment and display transportation updates.

If you cannot locate your tracking information or notice an unusual tracking status, please contact us.

To help us review your inquiry, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A brief explanation of your concern.

Our customer support team will review the available information and help explain the appropriate next steps.

6. Delivery Delays

Although we make reasonable efforts to support timely order fulfillment and delivery, delays may occasionally occur.

Possible causes include:

  • Order verification or preparation requirements.

  • Shipping carrier operational issues.

  • Transportation or logistics interruptions.

  • Severe weather conditions.

  • Public holidays.

  • Peak shipping periods.

  • Other unexpected circumstances affecting delivery.

If your package has not arrived within the estimated 10–15 business day delivery period, please contact our customer support team.

We recommend providing your order number and tracking information, where available, so that we can review the shipment.

Our team will make reasonable efforts to help clarify the situation and explain the available next steps.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that their delivery details are accurate when placing an order.

Before completing checkout, please carefully verify:

  • Recipient's full name.

  • Street address.

  • Apartment, room, or unit number, where applicable.

  • City and postal code.

  • Contact information.

  • Any additional delivery instructions required for the destination.

If you discover an error after submitting your purchase, please contact us as soon as possible.

Provide your order number and the corrected delivery information so that our team can review your request.

We will check the current order status to determine whether the requested change can still be accommodated.

Please note that address modifications cannot be guaranteed once an order has entered processing or has been dispatched.

To minimize delivery problems, we strongly recommend checking all shipping information before completing payment.

8. Missing or Undelivered Packages

If your package appears to be missing, has experienced an unusual tracking delay, or has not arrived as expected, please contact our customer support team.

To help us investigate the situation, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address associated with your purchase.

  • A description of the delivery concern.

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking the delivery area and contacting the relevant shipping carrier where appropriate.

Our team will review the available information and assist you with the appropriate next steps.

Any applicable resolution will be handled according to the circumstances and relevant consumer protection requirements.

9. Returns and Refunds Related to Shipping

If an order arrives damaged, defective, incomplete, or different from what you originally purchased, please contact our customer support team.

We will review the circumstances and explain the appropriate resolution.

If you wish to return an item for personal preference reasons, please refer to our Return & Refund Policy for the applicable requirements.

Our standard after-sales arrangements include:

  • Eligible return requests must generally be submitted within 30 calendar days after delivery.

  • Customers are responsible for applicable return shipping costs for personal preference returns.

  • axmilo covers applicable return shipping costs when a return is required because of an error on our part or a qualifying product issue.

  • Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

  • Refunds are generally issued to the original payment method used for the purchase.

Please contact our customer support team before arranging any return shipment.

After your request has been reviewed and approved, we will provide the applicable return instructions and designated return destination.

The business address listed on our Contact Us page is not necessarily the designated return shipping address.

10. Order Changes and Cancellation Requests

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Whether a request can be accommodated depends on the current processing and shipping status of the order.

Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard procedures.

If your order has already been shipped, you may submit a return request in accordance with our Return & Refund Policy.

If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

11. Important Shipping Information

To help ensure a smooth delivery experience, we recommend that customers:

  • Check their delivery address before completing checkout.

  • Review the available shipping methods and applicable charges.

  • Confirm the final order amount.

  • Keep their order confirmation for future reference.

  • Monitor available tracking information after dispatch.

  • Contact our team promptly if a delivery concern arises.

Shipping charges and estimated delivery periods are based on the arrangements currently configured in our online store.

If our shipping arrangements change, updated information will be reflected on the relevant pages of our website and during checkout.

12. Contact Information

If you have questions about shipping methods, delivery charges, tracking information, delayed shipments, or an existing order, please contact our customer support team.

Our official business information is provided below:

Brand Name: axmilo

Legal Company Name: Shaanxi Wangxin Borun Technology Co., Ltd.

Customer Support Email: service@axmilo.com

Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G181, China.

For inquiries about an existing shipment, please include your order number and the email address used during checkout.

We appreciate your patience and understanding and thank you for choosing axmilo.

13. Updates to This Shipping Policy

We may revise or update this Shipping Policy when necessary to reflect changes in our delivery arrangements, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to remain informed about our current shipping conditions.

Thank you for shopping with axmilo!