Contact Us

We're Here to Help

Welcome to axmilo!

Thank you for visiting our store. We appreciate your interest in our products and are always glad to hear from our customers.

Whether you are looking for additional product information, need help with a recent purchase, or have questions about our store policies, our customer support team is ready to assist.

At axmilo, we believe that helpful communication and accessible customer service are essential to a smooth online shopping experience. We welcome your questions and will do our best to provide clear and practical assistance.

How Can We Help You?

1. Product Questions

Before making a purchase, you may want to learn more about a product or clarify certain details.

Our team welcomes questions regarding:

  • Product descriptions and specifications.

  • Available sizes, colors, or product variations, where applicable.

  • Product features and displayed information.

  • Other details about products listed in our store.

We recommend reviewing the relevant product page before placing an order. If you need further clarification, please feel free to contact us.

2. Order Information and Assistance

If you have already completed a purchase and need assistance, our customer support team can help with general order-related inquiries.

You may contact us regarding:

  • Order confirmation.

  • Purchase details and order status.

  • Requests to correct order information.

  • Product or quantity inquiries.

  • Order cancellation requests.

  • Other questions concerning your purchase.

When contacting us, please provide your order number and the email address used during checkout.

Please note that requests to change or cancel an order depend on its current processing status. Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard procedures.

3. Shipping and Delivery Questions

We understand that receiving updates about your purchase is important.

If you have questions about shipping arrangements, tracking information, delivery progress, or an unexpected delay, please reach out to our team.

For shipping-related inquiries, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address associated with your purchase.

  • A brief explanation of the delivery issue.

Our team will review the available information and help you understand the appropriate next steps.

For additional information about shipping methods, applicable charges, and estimated delivery periods, please visit our Shipping Policy.

4. Returns, Refunds, and Exchanges

If you wish to return a product, request a refund, or inquire about an exchange or replacement, please contact us before sending any item back.

We also encourage customers to reach out if an order arrives damaged, defective, incomplete, or different from the product originally purchased.

To help us review your request, please include:

  • Your order number.

  • The name or description of the product.

  • A clear explanation of the issue.

  • Relevant photographs or videos, where applicable.

After reviewing your information, our team will explain the applicable procedures and available solutions.

All after-sales requests are handled in accordance with our Return & Refund Policy and applicable consumer protection requirements.

5. Feedback and General Inquiries

We value the opinions and suggestions of our customers.

If you have comments about your shopping experience, questions about our business, or suggestions for improving our website and services, we would be pleased to hear from you.

Your feedback helps us understand customer expectations and identify opportunities to improve our product information, website experience, and customer communication.

Official Contact Information

For assistance with products, purchases, shipping, or after-sales matters, please use the official contact details below.

Brand Name: axmilo

Legal Company Name: Shaanxi Wangxin Borun Technology Co., Ltd.

Customer Service Email: service@axmilo.com

Business Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G181, China.

How to Contact Us Effectively

To help us understand your inquiry and identify the relevant information, we recommend including the following details when applicable:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • A description of your question or concern.

  • Supporting photographs or videos for product-related issues.

Providing complete information can help our team review your request more efficiently and offer more relevant assistance.

Important Information Regarding Returns

If you need to return a purchased product, please contact our customer support team and obtain approval before arranging a return shipment.

After your request has been reviewed and approved, we will provide the applicable return instructions and designated return destination.

Please note that the business address listed on this page is provided for company identification and general business correspondence. It is not necessarily the designated return shipping address.

Please do not send returned products to the business address above unless our customer support team has specifically confirmed that it is the correct return destination.

Following the return instructions provided by our team will help ensure that your returned product can be properly identified and processed.

We Appreciate Your Trust

At axmilo, we appreciate every opportunity to assist our customers.

We aim to make communication straightforward, provide useful information, and offer appropriate assistance throughout the shopping journey.

Whether you are considering a purchase or need help with an existing order, please do not hesitate to contact us.

Thank you for choosing axmilo. We look forward to hearing from you and providing a convenient and pleasant shopping experience.

Customer Support Email: service@axmilo.com